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Frequently Asked Questions

  • What is YouMart?
    YouMart is an Online Retail Enabler managing and fulfilling products and services from various merchants, providing various delivery options as a local Online Convenience Hub.
  • How do you order on YouMart?
    Simply click here to view all our products, services and rental.
  • How do you become a YouMart Merchant?
    Simply click here to view features and process of being a YouMart Merchant.
  • Can you visit YouMart?
    Our facility is unfortunately not open for visitors or walk-in purchases. However, our facility in Yishun is also a parcel pick-up and drop-off point for J&T Express, ShopeeXpress and Park N' Parcel.
  • How do you get in touch with us?
    You can reach out to us via any of our communication channels; Whatsapp : +65 8850 9484 Telegram : @youmartsg Email : enquiry@youmart.sg
  • How do you order products from YouMart?
    You can order from our own website store, or you can visit any of our online stores Grab Foodpanda Deliveroo Shopee Lazada
  • How fast can you receive your orders?
    We provide the following delivery options on our website; Islandwide On-Demand Delivery (1-3 hours from time of order) Islandwide Same-Day Delivery (before 10pm on day of order) available from; Monday to Sunday 12pm to 10pm (cut-off at 6pm) Islandwide Standard Delivery (2-4 days from day of order) available from; Monday to Saturday (excluding Public Holidays) Zonal Express Delivery (90 minutes from time of order) available for; Yishun & Canberra residents only from Monday 12pm to Sunday 7pm (only on www.youmart.sg) Self-Collection (30 minutes from time of order) available from; Monday 12pm to Sunday 7pm
  • Which delivery zones do you belong to?
    North-East (Postal Code: 53/54/55/82/56/57/79/80) North (Postal Code: 72/73/75/76/77/78) Central (Postal Code: 20/21/22/23/24/25/26/27/28/29/30/31/32/33/34/35/36/37) South (Postal Code: 01/02/03/04/05/06/07/08/09/10/14/15/16/17/18/19) West (Postal Code: 11/12/13/58/59/60/61/62/63/64/65/66/67/68/69/70/71) East No Delivery Zones : Tuas, Jurong Island, Sentosa, Changi Airport 
  • How do you order from our other online stores?
    For our Grab, Foodpanda and Deliveroo stores, your order will be delivered by the respective delivery partners. For our Shopee and Lazada stores, you are required to add the desired On-Demand Delivery (1-3 hours from time of order) or Same-Day Delivery (before 10pm on day of order) to your shopping cart, including the products you intend to purchase. Or you can still order as per normal with Islandwide Standard Delivery.
  • What are the range of products YouMart has?
    YouMart aims to provide a range of products from daily essentials to shopping platforms. We are always looking to onboard merchants that provides a significant contribution to your shopping experience!
  • What do you benefit to be a YouMart merchant?
    For a start, we provide flexible and affordable subscriptions to start-up or expand your business. From $19 per month; we store, we sell, we fulfil, all for you!
  • What are the platforms that a YouMart merchant will be listed on?
    Every YouMart merchant will have their products listed on all our platforms; Grab, Foodpanda, Deliveroo, Shopee and Lazada. (More to come soon!) However, do note that certain platforms has tighter restrictions to the products listed on its platform. For more information, chat with our Merchant Support to check on your product eligibility.
  • What other fees does YouMart take from you?
    The subscription covers the storage, listing, marketing, and packing fees! YouMart takes the agreed commission rate (for monthly plans + commission only) and. Do note that each platform takes a certain fee which would be deducted accordingly from your order. (Refer to platform fees for more information and calculation)
  • What are platform fees?
    Platform fees are charges by platforms like Grab and Shopee for every sale made. You can refer to the platform fees calculation below; Grab : Order Amount x (30% Fees + 7% GST) Foodpanda : Order Amount x (25% Fees + 7% GST) Deliveroo : Order Amount x (30% Fees + 7% GST) Lazada : (Order Amount + Buyers Shipping Fee) x (2% Commission Fee + 7% GST) x (2% Transaction Fee + 7% GST) Shopee : (Order Amount + Buyers Shipping Fee) x (2% Commission Fee + 7% GST) x (2% Transaction Fee + 7% GST)
  • How about delivery fees?
    YouMart bears all delivery option costs offered on www.youmart.sg only. However, each platform imposes delivery fees that which will be deducted from every order. If your order contains products by other merchants, delivery fee will be divided equally amongst merchants included. (Example: Delivery Fee = $3, Merchants Included = 3. Cost = $1 per Merchant)
  • How do you calculate YouMart's Commission? (for monthly plan + commission only)
    YouMart's commission is based on total price of every items sold, after less discount. (Example: Product Price = $10, Merchant/YouMart Funded Discount = $2, YouMart Commission = 5%. Commission Amount = ($10 - $2 ) x 5% = $0.40)
  • How does YouMart manages its merchants' inventory, orders and marketing?
    All inventory, orders and marketing updates will be done via an digital management tool that is accessible by mobile application or desktop. Our Merchant Support will guide the usage of the digital management tool upon onboarding.
  • When does YouMart pays its merchant?
    YouMart will disburse sales proceeds to its merchants every monday via PayNow.
  • How do you pay for your subscription plans?
    If you subscribe our plans with recurring payments, your debit/credit card will be automatically charged 3 days prior to your plan renewal. If you made payments via offline payment, you will receive an invoice via email 3 days prior to your plan renewal.
  • How do you sign-up as a YouMart merchant?
    Chat with our Merchant Support Subscribe to your desired Merchant Plan Delivery your products to our fulfilment facility Your products goes live in the next few days!
  • What are the Terms & Conditions when signing up?
    Here are all the policies that you need to know before signing up! Terms & Conditions for Food & Beverage Merchant : www.youmart.sg/terms-conditions-food-beverage-merchant-plan Terms & Conditions for Retail & Ecommerce Merchant : www.youmart.sg/terms-conditions-retail-ecommerce-merchant-plan Terms & Conditions for Service & Rental Merchant : www.youmart.sg/terms-conditions-service-rentals-merchant-plans For All Merchants : www.youmart.sg/merchant-plans-non-disclosure
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